In EMDECS, there are two screens that will show service work that has been deferred. For a simple search, navigate to Repairs> Customer Equipment> Service Reminder. Enter a Customer and Unit # then click Refresh. To print the results, click Report. For a more advanced search, go to Repairs> Customer Equipment> Service Reminder by Customer…Details
Recording a quote for repair work in EMDECS is easy – start with the Quote Job button on the Work Order screen.
This will open a Customer Quotation box and all charges included in the quote can be added.
Save the info and get customer approval before starting the work.
When receiving a special order part that isn’t normally stocked in your shop, consider linking it directly to the EMDECS work order it’s intended for and avoid having the part increase your inventory numbers. Using the Quick Receiving screen as an example, complete the form as usual along with selecting the WO button alongside the…Details
It might become important for legal terms to be included on each and every customer invoice for the sake of transparency.
Within EMDECS, navigate to Admin> Corporate Profile> Update Corporate Information
Anything entered into the Invoice Notes field will be printed on customer invoices in a standard, professional format.
I just read a story of trucker Shelly York, who was on the road near Little Rock Arkansas when he saw what looked like debris falling out of the back of a pickup truck. As he got closer, he realized it was not debris, but a child who had tumbled off the back of the…Details
EMDECS contains many tools and features to help maintain your parts inventory. To easily receive a parts order that has no purchase order, make use of the Quick Receiving screen (Inventory> Inventory Receiving> Quick Receiving). This allows you to create a receiving record for official reporting that will adjust inventory accordingly along with a transaction…Details
The month of June 2013 saw some significant hardware upgrades to the EMDECS system accessed by customers via the internet. The hardware upgrades were intended to increase the overall performance of the EMDECS system. We are happy to hear that customers are reporting an increase in system speed and response times as well as faster…Details
Consider exploring the options available in EMDECS for generating reports and POs for parts that might need reordering. For parts that are marked as Stock, with a Preferred Supplier designated on the Item Master (Inventory> Maintain Warehouse Item> Item Master), take advantage of the following inventory tools: Inventory> Just In time Purchasing (JIT)> Generate…Details
I was recently reminded of a trip I took not too long ago to the northern interior of British Columbia, in the heart of logging country. The equipment there was impressive to say the least. This was a familiar scene on the road . . . Pictures can never do justice, but it…Details
July 9, 2013 As you probably know, the cities of Toronto and Mississauga were surprised during the late afternoon commute yesterday by storms bringing torrential downpours. An unprecedented accumulation of rainfall caused widespread flooding and power outages to large areas of these cities. In fact, it was reported that approximately 80% of Mississauga, which is…Details