When creating equipment records (Repairs> Customer Equipment> Equipment Detail), make and model information can be added by selecting the Select Models/Options button. By default, this screen will only display makes and models that are check marked as active. To see a list that includes inactive makes, click All to expand the list. Records…Details
To help improve productivity, you can make use of 16 customizable screen shortcut buttons. After setting up the buttons, quickly access screens you use the most with a simple click! For more information, click to watch the setup video.
In a counter sale, there are times when there is not enough stock to fulfill a customer’s request. Backorders help keep track of what needs to be ordered and who they are for. To record counter sale backorders, we have to go to the Counter Sales window. 1. Go to Inventory> Counter Sales> Counter Sale/Quote.…Details
Got an inspection report or some notes you’d like to electronically attach to a work order? Insert a form into an attached scanner and click ‘Scan’. Presto! The document is contained within the work order and accessible through the ‘Attachments’ button.
Contact Support for more information about this handy feature.
There is a great feature for hiding part numbers on the Counter Sale and Work Order invoices. With this option turned on, only the part description will show on the printed invoice. This is a great option for producing cleaner looking invoices. Please contact Support to have this feature enabled for you today!
We listened to your feedback and made it easier to change equipment readings. Now you can directly edit the line item for equipment reading values using the Equipment Reading History screen. Please note that a reading value cannot be lower than reading values from earlier dates or higher than readings from subsequent dates. You can…Details
EMDECS has a variety of invoice formats to suit varying needs. Feel free to contact Support to inquire about the current available formats. If you don’t see what you are looking for, consider having us customize one. Get more information at firstname.lastname@example.org.
Those that want to utilize customer jobs as unit numbers in Quickbooks can now get customer invoices to automatically transfer over to the right job from the start! No more need to re-organize invoices after-the-fact!
EMDECS users now have the ability to contact the Support team through our new Support site! We are really happy to be able to offer some great new support tools. Once registered and logged in, EMDECS users can choose to easily contact Support and have a ‘ticket’ opened that can be followed until the question…Details
EMDECS has a feature on the Retail Work Order screen that allows a user to send an email to unit owners of updates to work order status changes. Status updates can include open, WIP, waiting for part, completed, etc. Customers can also be informed of work completed, estimated time of completion and the actual amount…Details