Within EMDECS, any number of pricing contracts for labor activity, parts and shop supplies can be setup. Each customer is then linked to the contract rates that you think are best. So, yes, it is possible to setup a unique contract rate for every customer if you choose, or have one set of contract rates that is applied to every customer in your system.
The contract rates setup in your system can be based on customer location, account standing or based on the type of business relationships you have with each customer. Whatever the reason, it’s essential that you have full control over pricing and markups based on customer.