The Counter Sales screens in EMDECS certainly can indicate who the sales person involved with a transaction is – this could be valuable information for a business. Shops might offer sales commissions or incentives and need to know who’s been involved with each transaction.
Another important point to keep in mind is that customers often develop a strong relationship with a sales contact and it may be important for all subsequent business transactions with that customer to reference a sales person who has developed and continues to manage such vital relationships. Keeping track of over the counter sales in these cases might be an important part of keeping relationships fresh. Counter Sales have been designed as a sort of ‘light’ retail system, offering basic functions like this.
