For those already making use of EMDECS and those considering heavy equipment maintenance and inventory tracking systems, have a quick look at a solution for training employees on system functions and providing a source of best practices for even seasoned users.
2nd generation EMDECS designs utilize embedded video help. As shown below, a help topic can be selected from a list and viewed without leaving the system. Watch a help video example here.
The screens are clean, intuitive and designed for efficiency. Imagine how much time might be saved when employees access clear, easy to follow training tools from directly within the system.
Of course, the CX team is always available – technology hasn’t replaced our dedicated team of system specialists.