EMDECS

Fleet maintenance software package for busy repair shops and heavy truck fleet managers

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FAQ

General Information

How Secure is Data in EMDECS?
May 6, 2015

Is EMDECS Both Mac & PC Friendly?
April 13, 2015

Is a User Audit History Maintained?
February 23, 2015

What Happens if EMDECS Becomes Unavailable?
December 29, 2014

Can a Shop Be Paperless with EMDECS?
December 11, 2014

Can EMDECS Accept Voice Commands & Hand Writing?
December 11, 2014

System Cost

Are Newly Added Users Billed for an Entire Period?
March 18, 2015

Can a System Setup Be Upgraded?
February 17, 2015

Are Training Costs Mandatory?
February 4, 2015

Is EMDECS Offered as a Free Trial?
January 7, 2015

How Much Does EMDECS Cost?
January 5, 2015

Can Annual System Fees Be Locked In?
December 11, 2014

Computer Hardware

Is EMDECS Both Mac & PC Friendly?
April 13, 2015

How Can a Hand-Held Scanner Assist with Inventory?
March 16, 2015

Can a Keyboard Be Used in Place of a Hand Scanner?
December 11, 2014

Will EMDECS Work on a Mobile Device?
December 11, 2014

What are the System Requirements to Run EMDECS?
December 11, 2014

What’s Needed to Run Tech RO?
September 8, 2014

Corporate Setup

Are Dashboard Views Customizable?
April 17, 2015

Is a User Audit History Maintained?
February 23, 2015

Can Multiple Warehouses Be Added?
December 30, 2014

Can Multiple Facilities Be Setup?
December 11, 2014

Can Username Features & Access Be Controlled?
November 16, 2011

Does EMDECS Support Part Costing by Warehouse?
January 25, 2011

Customers & Equipment

Can Customers Be Charged Different Rates?
February 13, 2015

Is There a Maximum Number of Units That Can Be Added?
January 14, 2015

Can Daily Equipment Readings Be Limited?
December 11, 2014

Can EMDECS Remember Work Required for a Unit?
March 18, 2014

Can EMDECS Store Unit Notes?
March 12, 2014

Are Due PMs Attached to Unit Records?
March 5, 2014

Service Technicians

How Do I Record Non-Productive Time?
December 11, 2014

How are Repair Orders Built in Real Time?
December 11, 2014

Can a Technician Use Tech RO at Multiple Locations?
December 11, 2014

Can Technicians Have Multiple ROs Open?
September 26, 2014

Is Work Entered Into Tech RO Reviewed?
September 25, 2014

Can Multiple Technicians Use Tech RO?
September 24, 2014

Repair Orders

Can Technicians Access Unit History?
March 31, 2015

How are Repair Orders Built in Real Time?
December 11, 2014

Is Work Entered Into Tech RO Reviewed?
September 25, 2014

Can Multiple Technicians Use Tech RO?
September 24, 2014

Can Technicians Be Assigned to ROs?
September 10, 2014

Does EMDECS Support Repair Order Time Scanning?
March 27, 2014

Preventative Maintenance (PM)

Are Due PMs Attached to Unit Records?
March 5, 2014

Are Integrated PM Inspection Forms Available?
February 24, 2014

How are New Units Inserted into Existing PM Schedules?
October 19, 2011

Can PM Schedules Be Based on Fixed Dates?
April 5, 2011

What is Preventative Maintenance (PM) in EMDECS?
June 14, 2010

Customer Invoicing

Can Invoices Be Electronically Submitted/Delivered?
March 20, 2015

Can Invoice Sequencing Be Shared by Multiple Shop Locations?
February 5, 2015

Can the Invoice Logo Be Customized?
January 21, 2015

Are Repair Orders Reviewed Before Invoicing?
January 12, 2015

How Else Can Customer Invoices Be Customized?
November 1, 2013

Inventory

How Can a Hand-Held Scanner Assist with Inventory?
March 16, 2015

When are Part Costs Updated in the System?
March 3, 2015

Does EMDECS Recognize Stock Room Locations?
February 26, 2015

Can Price Tapes Be Imported?
February 25, 2015

Can Inventory Be Received Without a Purchase Order?
January 6, 2015

Can Multiple Warehouses Be Added?
December 30, 2014

Counter (Part) Sales

Can Part Charges Be Different Than On ROs?
February 19, 2015

Can Sales Rep Involvement Be Tracked?
January 28, 2015

Can Counter Sale Parts Be Returned?
January 26, 2015

Can Counter Sale Backorders Be Recorded?
January 16, 2015

What is a Counter Sale?
January 5, 2015

Warranty & Defect Tracking

Who Can Report Defects?
February 6, 2015

Can I Track Customer & VMRS Code Defects?
December 15, 2014

Does EMDECS Have Warranty Tracking?
March 3, 2014

What is Defect Tracking?
December 5, 2013

Can Rework Detection Be Setup?
October 6, 2011

Rental & Leasing

Can Customer Contract Rates Be Unique?
February 3, 2015

Can Rented/Leased Units Be Billed on a 4 Week Basis?
January 20, 2015

What are the Base Rental & Lease Features in EMDECS?
October 16, 2013

Accounting

Does EMDECS Offer Full Accounting?
September 3, 2013

What Accounting Applications Does EMDECS Interface With?
November 21, 2013

Can GL Accounts Be Mapped to Specific VMRS Codes?
October 28, 2011

Does EMDECS Track Payroll?
February 9, 2015

Can Month End Be Locked?
February 12, 2015

Reporting

Can Reports Be Opened as Spreadsheets?
February 20, 2015

Is Ad Hoc Reporting Available?
February 10, 2015

Can Tech Productivity Be Reported?
January 23, 2015

Can Reports Be Scheduled?
July 28, 2014

Why Does EMDECS Have a Report Queue?
March 24, 2014

Miscellaneous & Troubleshooting

Are Dashboard Views Customizable?
April 17, 2015

Is a User Audit History Maintained?
February 23, 2015

What Happens if EMDECS Becomes Unavailable?
December 29, 2014

Can Non-Repair Information Be Stored in EMDECS?
March 21, 2014

Can EMDECS Track Shop Equipment Inspections?
August 29, 2013

Can I Watch a Tutorial Video Example?
July 11, 2013

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