We’ve referred to the latest version of EMDECS (what we refer to as generation 2) as an evolution revolution! It is, but I’ll be more clear – we consider it an evolution and a revolution of software design and how it can be used to assist with heavy equipment maintenance information capture, not an evolution of how to repair equipment.
It would be laughable for us to suggest how to fix a truck or a trailer in a more efficient manner. That’s your job and we happily leave it to you. What we can do is make repair software for heavy trucks and related equipment that allows you to get the results of your work into a computer system for invoicing purposes, head office submissions, inventory controls and accounting in the best and most efficient manner possible. That’s the revolution – we’ll stand back and let you repair – we do not want to dictate how equipment is maintained or in what order jobs must be performed. The evolution was to understand where repair software for heavy trucks should fit in to your daily processes. What we’ve built is a system where your shop can easily inform the system of what you are working on what work is required. All we need you to do is tell the system, often with a single click, what you are doing. In order for this concept to work, we need your technicians to touch a screen or a keyboard from time to time. We know that some techs don’t currently do that, or don’t want to. Sometimes, people simply feel that they cannot – that it is a required skill that they do not possess. Well, we have a system that is easy to use and does not require a complicated skill set. Service technicians can and should be part of the solution! Have a look . . .
This is a shot of the Technician’s Repair Order (Tech RO). This piece of equipment being repaired was ‘checked in’ to the shop by the service manager. The manager was aware of some systems that needed repairing, so those items were added. In fact, EMDECS adds the required work to the equipment record, so any technician looking at this unit in Tech RO will see this list of work required. The tech never actually creates a repair order, they just open the unit record within Tech RO, click on the job they are about to start and the system builds an RO and tracks the technician’s time as the work is being performed. So, they have signed in to the system, clicked on the unit from a list of units to repair and clicked on a job to perform. That’s a username, password and two computer mouse clicks. Lots going on in the background of the system, but the technician is busy working on the equipment, not on the computer.
We are passionate about heavy duty equipment repair and how we can help with the processes that you already follow. Repair software for heavy trucks and trailers should be a useful tool to help those processes, not change them.