The Technician’s Repair Order (Tech RO) is a shop software tool, displayed on a tablet or laptop, where technician’s simply indicate, often with a single click, the job they are about to work on. EMDECS times how long a tech takes for each job. Parts can be scanned directly into Tech RO, relieving stock and adding to…
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When considering the amount of administration required to create and complete repair orders for maintenance performed in your shop, imagine the value of having the repair order built as the technician works. Tech RO (Technician’s Repair Order) can be added to an existing EMDECS system or used as the starting point for bringing the organizational…
DetailsYes – the Technician’s Repair Order (Tech RO) screens in the 2nd generation of EMDECS that allow technicians to build repair orders and track the time spent on each labor activity can indeed be used by more than one technician in a shop. There is a simple Clear Screen button in the top right corner…
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Yes – shops with a mobile unit offer great service to those in need and a mobile that logs work in real, or near-real time can provide efficient service to the shop organization. The Mobile Repair Order (Mobile RO) application running on a tablet or laptop provides service technicians on the road the ability to log…
DetailsYes, they sure can. Heavy-duty equipment service technicians have always been able to work with multiple repair orders in EMDECS, but the question is now directed specifically at Tech RO, the Technician’s Repair Order that facilitates real time maintenance activity capture. Tech RO clocks a tech onto a service job with the click of an…
DetailsYes! Tech RO (2nd generation of EMDECS) allows any number of technicians working in a shop to access and build repair orders in real time. Mobile technicians can use the mobile (single) technician version of Tech RO on a portable device (tablet). The mobile version can also be used by technicians that move between more than one shop. In this situation a person…
DetailsWhen service technicians use the Tech RO screens (2nd generation EMDECS) to build repair orders in real time, the shop’s service manager might want to take advantage of the ability to assign technicians to units in EMDECS. This way, a technician only has to click the Assigned Work button to see a list of equipment…
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ROs created in real time by service technicians using the Tech RO screens in the 2nd generation of EMDECS might contain errors or omissions. As the latest screens have been designed to follow a human-centric process flow within a typical shop, the reality of imperfectly built ROs has been considered. Once a technician marks an…
DetailsA benefit of using EMDECS’ Service Programs (standard repairs) in conjunction with the Tech RO technician’s interface (2nd generation of EMDECS) is the ability to analyze technician performance against a standard. When a Service Program has been setup in EMDECS for truck and trailer maintenance jobs that are often performed in your shop, a technician…
DetailsA commonly used strategy to track non-productive time is to create a monthly internal repair order. This repair order can have multiple labor activities to differentiate the various non-productive times. Therefore, if a technician has completed a job and is waiting for the next one, they could scan or clock onto this internal repair order for tracking purposes. Then, at…
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