 Utility Companies
Utility customers need a fast and easy path to receive the information they want. Companies that use EMDECS can receive customer calls, communicate with customers, and completely satisfy information requests without a live agent.
Mobile field service teams can also benefit from EMDECS by giving them the ability to handle call dispatch, call completions, call escalations and part requests. As a result, field service teams are informed and able to respond to emergency situations in real time, field representatives can handle more calls and improve their productivity, and most importantly, customers are given full information, fast service and peace of mind.
EMDECS can help you achieve higher rates of automation, better customer service and lower costs with fast ROI. Its pre-built, fully-integrated components can accelerate development and deployment time.
EMDECS easily handles utility fleet maintenance, dispatching, crew & jobsite management, mobile service truck inventories, production of new equipment and rebuilds. Everything is Windows-based, easy to learn, deploy and use
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